Configure orders for Tracktor
In order for Tracktor to display the correct information, orders need to be fulfilled with a carrier and a tracking number. Follow the steps below to accomplish this.
1. Starting from your Shopify admin dashboard, navigate to the Orders tab.
2. Navigate to an order that needs to be fulfilled and click on the Continue button, under Start fulfilling. To learn more about Shopify's order fulfillment process, click here!
3. Enter the package's Tracking number and Shipping carrier.
Not seeing your carrier in the Shipping carrier drop down menu? Click here for information on how to add support for it!
Test the App (optional)
1. Navigate to your storefront Tracktor page. (If you haven't already linked Tracktor to your store, follow these instructions)
2. Enter a fulfilled order's Order Number and Email, then click Track.
3. Verify the information displayed is correct.
Even though configuring your orders for Tracktor isn't apart of the app installation service we provide, we'd be more than happy to help troubleshoot any issues that may arise.