Frequently Asked Questions

How does Kit Karts work?

To learn all about what to expect when using Kit Karts, you can click here!

How do I setup Kit Karts?

In order for Kit Karts to work, you fill first need to setup the Kit app and then Connect it with Kit Karts from the Skills menu within the Kit dashboard. 

How do I edit my Kit Karts recovery email template?

The recovery email template can be adjusted at the bottom of the Kit Karts dashboard. You can adjust the content and text of the email using HTML code as well as any liquid variables from this help article: Click me!

The recovery email will, by default, display your store's logo, a list of the content within the customers' abandoned carts, and a button that they can click on to go straight to the point in Checkout where they left off.

The email template currently does not support any CSS adjustments. It will pull all styling as well as your Store's Logo from Kit's settings and the Facebook account connected with Kit, respectively.

When will Kit contact me to recover any abandoned carts on my store?

Kit will send you a message at around 12 PM PT, but only if it has detected any abandoned carts on your store from the previous day.

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