Why are my customers' option selections not registering on their order?

Possibility 1

There may be an issue with the placement of the install code snippet. In order for the option selections to display properly in the order, the snippet needs to be placed within the form section of their code file. Refer to this article for more information on how to properly install the code snippet.

Possibility 2

In some cases, themes don't display option selections in the cart by default. Follow the instructions in this article to display them in the cart.

Possibility 3

If your theme uses an AJAX cart (i.e. drawer cart, pop-up cart), it may not store the option selections. As all themes are different, we suggest you contact your theme developer to see if there is a way to disable the AJAX cart.

Possibility 4

If you have multiple options with the same Label on Cart, they may override each other. Follow the instructions in this article to change the Label on Cart values.

Possibility 5

Your theme may be using a feature called "Quick Shop" or "Quick View" that allows customers to quickly add products to their cart straight from the collection or home page. We recommend disabling this feature to avoid any issues with customers not filling out the Infinite Option fields on the product pages you've assigned them to.

Still need help? Contact Us Contact Us