Why are option selections not displaying in the cart?

Possibility 1

There may be an issue with the placement of the install code snippet. In order for the app to store option selections, the snippet needs to placed with the <form>. Refer to this article for more information on how to properly install the code snippet.

Possibility 2

In some cases, themes don't display option selections in the cart by default. Follow the instructions in  this article to display them in the cart.

Possibility 3

If your theme uses an AJAX cart, it may not store the option selections. As all themes are different, we suggest you contact your theme's developer to see if there's a way to disable the AJAX cart.

Possibility 4

If you have multiple options with the same  Field Name, they may override each other. Follow the instructions in this article to change the Field Name values.

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