Frequently Asked Questions

How do I install Kit Karts?

In order for Kit Karts to work, you will need to first set up your Kit app and ensure your mobile device is connected. You can then connect it with Kit Karts from the Skills menu within the Kit dashboard. 

I'm connected to Kit, now what? 

Once you’re connected to KIT, Kit Karts will search for abandoned carts from one month prior to the download. At the time KIT will send the recovery email notification prompt to you, asking to send recovery emails. After that, the app will start to search each day.

Do I need Kit in order to use Kit Karts?  

Yes, in order for Kit Karts to perform, your Shopify account needs to be connected to Kit and you will need an Online Store channel.  Because of this, Kit and Kit Karts is not recommended for the Lite Plan; only Shopify's Basic and higher as they use the Online Store channel.

What is the difference between Kit and Kit Karts? 

Kit+Kit Karts= <3

We at ShopPad only develop the Kit Karts app, which is separate from the Kit app. Kit Karts works to recover abandoned carts. 

Kit the main app, developed by the Kit team, acts as a marketing and ad assistant. 

How can I edit the recovery email template?

The recovery email template can be adjusted at the bottom of the Kit Karts dashboard. A simple preview is available on the dashboard as well. You can adjust the content and text of the email using HTML code as well as any liquid variables from this help article:  Click me!

The email template currently does not support any CSS adjustments. It will pull all styling as well as your Store's Logo from Kit's settings and the Facebook account connected with Kit, respectively.

What does the recovery email look like? Can I preview what it will look like?

You can preview your abandoned cart recovery email by clicking the Preview button below the Body section in the Recovery Email area in your Kit Karts app dashboard

Can Kit Karts send more than one automated email in different hours?

At this moment, Kit Karts will only contact you once a day (based on the time you selected in the app) and will reach out to the abandoned carts from the previous day. Currently, there is no way to directly tell Kit or Kit Karts to send out recovery emails if the message from Kit is missed.

How can I test Kit Karts to ensure it's working?

To test Kit Karts out, you can leave an abandoned cart with your personal email address. You can proceed to checkout until you reach the payments to the point where you enter an email. Once you navigate away, the cart is abandoned and the following day you should receive both the Kit notification as well as the recovery email. If you think you're not connected to Kit, you can reach out to their support team by contacting hellokit@shopify.com.

How can I tell Kit Karts to send the abandoned cart emails?

Kit will send you a message at around 12 PM PT, but only if it has detected any abandoned carts on your store from the previous day. Currently, there is no way to directly tell Kit or Kit Karts to send out recovery emails if the message from Kit is missed. If 12 PM PT is not during your business hours, you can set the timezone on your  Kit Preferences page and Kit will send the message around 9 AM in your local time.

Does Kit Karts track and send out emails for past abandoned orders prior to install? 

Once downloaded and connected to Kit, Kit Karts will search for abandoned carts from one month prior to the download. At that time Kit will send the recovery email notification prompt to you, asking to send out recovery emails. After that, the app will start to search each day.

I haven't heard anything from Kit Karts in my Kit app, is it working?

On days where Kit Karts does not track any abandoned carts on your store, it won't have Kit send you a message. The reason as to why you may not be seeing any abandoned carts through Kit Karts is that the app will only register something as an abandoned cart if the customer was able to get through  the  point in checkout where they fill out their email address.

How can I tell if recovery emails are being sent out? 

To test Kit Karts out, you can leave an abandoned cart with an email that you can check. You can proceed to checkout to the point where you enter an email. Once you navigate away, the cart is abandoned and the following day you should receive both the Kit notification as well as the recovery email. 

Is it possible to have Kit Karts automatically send emails to customers?

At this time, the app is not able to be set on an automatic schedule. 

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