Add a ShopPad team member to your store
In order for our team to provide the best support possible, we may request access to your Shopify admin dashboard. Inviting our team to your store staff is a great way to resolve your technical issues efficiently and with as little interruption to your work as possible. Follow the instructions below to invite us.
1. Log in to your Shopify admin dashboard. (your-store.myshopify.com/admin)
2. Click on the Settings tab.
3. Click on Account or Plan and permissions. Depending on when you opened your store this will look like this:
3. Locate the Staff accounts section, then click Add staff account. Depending on when you opened your store this will look like this:
4. You may enter anything in the first name and last name fields. Use our customer support email, email@example.com, as the email address for the new staff account. Click Send invite.
A ShopPad team member will contact you once the issue is resolved. Feel free to remove our access to your store once we've completed assisting you.