> For the complete documentation index, see [llms.txt](https://docs.theshoppad.com/infinite-options/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.theshoppad.com/infinite-options/troubleshooting.md).

# Troubleshooting

Start here for Infinite Options troubleshooting. Pick the symptom, such as missing options, required fields or bundling issues, to find a fix.

Not sure where to start? Use the questions below to find the right guide for your situation.

***

**Where are your options missing?**

* Options are not showing on the product page at all → [My options are not showing](https://docs.theshoppad.com/infinite-options/troubleshooting/my-options-are-not-showing/)
* Options show on desktop but not on mobile → [Options are showing on desktop and not mobile](https://docs.theshoppad.com/infinite-options/troubleshooting/options-are-showing-on-desktop-and-not-mobile/)
* Options show on the storefront but not in Shopify admin or orders → [Finding options on the admin side](https://docs.theshoppad.com/infinite-options/troubleshooting/finding-options-on-the-admin-side/)
* Options show in the theme editor but not on the live storefront → [Theme options visible in the editor but not showing on the storefront](https://docs.theshoppad.com/infinite-options/troubleshooting/theme-options-visible-in-the-editor-but-not-showing-on-the-storefront/)
* Options are not showing in Quick Shop or Quick View → [Quick Shop Feature](https://docs.theshoppad.com/infinite-options/troubleshooting/quick-shop-feature/)
* The Add to Cart button or Shop Pay is missing → [Add to Cart and Shop Pay Not Displaying](https://docs.theshoppad.com/infinite-options/troubleshooting/add-to-cart-and-shop-pay-not-displaying/)

***

**Other common issues**

* Option selections are showing up labeled "infinite\_options\_1" → [Why are option selections labeled "infinite\_options\_1"?](https://docs.theshoppad.com/infinite-options/troubleshooting/why-are-option-selections-labeled-infinite_options_1/)
* Option selections are not displaying in the cart → [Display option selections in the cart page](https://docs.theshoppad.com/infinite-options/troubleshooting/display-option-selections-in-the-cart-page/)
* You are seeing a "Cannot Find Variant" error → [Resolving "Cannot Find Variant" Error](https://docs.theshoppad.com/infinite-options/troubleshooting/resolving-cannot-find-variant-error/)
* Not sure if the app is installed correctly → [Is the app installed?](https://docs.theshoppad.com/infinite-options/troubleshooting/is-the-app-installed/)

***

Still not finding what you need? Contact our support team from the Help page in your Infinite Options dashboard and include a link to the product and the name of the option set.

## In this section

- [Add on product is not working as expected](https://docs.theshoppad.com/infinite-options/troubleshooting/add-on-product-is-not-working-as-expected.md)
- [I saved my changes but the product page looks the same. What's going on?](https://docs.theshoppad.com/infinite-options/troubleshooting/i-saved-my-changes-but-the-product-page-looks-the-same.-whats-going-on.md)
- [Troubleshoot Product Bundling on Legacy Plans](https://docs.theshoppad.com/infinite-options/troubleshooting/troubleshoot-product-bundling-on-legacy-plans.md)
- [My Required Field Isn't Working](https://docs.theshoppad.com/infinite-options/troubleshooting/my-required-field-isnt-working.md)
- [Conditional logic isn't working](https://docs.theshoppad.com/infinite-options/troubleshooting/conditional-logic-isnt-working.md)
- [Is the app turned on for my theme?](https://docs.theshoppad.com/infinite-options/troubleshooting/is-the-app-installed.md)
- [Add to Cart and Shop Pay Not Displaying](https://docs.theshoppad.com/infinite-options/troubleshooting/add-to-cart-and-shop-pay-not-displaying.md)
- [My options are not showing](https://docs.theshoppad.com/infinite-options/troubleshooting/my-options-are-not-showing.md)
- [Options are not showing on the backend](https://docs.theshoppad.com/infinite-options/troubleshooting/options-are-not-showing-on-the-backend.md)
- [Options are showing on desktop and not mobile](https://docs.theshoppad.com/infinite-options/troubleshooting/options-are-showing-on-desktop-and-not-mobile.md)
- [Theme options visible in the editor but not showing on the storefront](https://docs.theshoppad.com/infinite-options/troubleshooting/theme-options-visible-in-the-editor-but-not-showing-on-the-storefront.md)
- [Finding Options on the admin side](https://docs.theshoppad.com/infinite-options/troubleshooting/finding-options-on-the-admin-side.md)
- [Quick Shop Feature](https://docs.theshoppad.com/infinite-options/troubleshooting/quick-shop-feature.md)
- [Performance and Optimization](https://docs.theshoppad.com/infinite-options/troubleshooting/performance-and-optimization.md)
- [Why are option selections labeled "infinite_options_1" or "_1_io_duplicate"?](https://docs.theshoppad.com/infinite-options/troubleshooting/why-are-option-selections-labeled-infinite_options_1.md)
- [Display option selections in the cart page](https://docs.theshoppad.com/infinite-options/troubleshooting/display-option-selections-in-the-cart-page.md)
- [Dashboard terms explained](https://docs.theshoppad.com/infinite-options/troubleshooting/dashboard-terms-explained.md)
- [Resolving "Cannot Find Variant" Error](https://docs.theshoppad.com/infinite-options/troubleshooting/resolving-cannot-find-variant-error.md)
- [How to disable Infinite Options](https://docs.theshoppad.com/infinite-options/troubleshooting/how-to-disable-infinite-options.md)
- [Cancel your Subscription](https://docs.theshoppad.com/infinite-options/troubleshooting/cancel-your-subscription.md)