Dropshipping support for Tracktor
If you are using dropshipping for orders made on your store, this guide will walk you through all of the features Tracktor has available to support this.
Configuring orders for dropshipping
To ensure your orders are providing the all the shipping details for your customers, you can take advantage of Tracktor's Carrier Mapping feature. You can learn all about it by clicking here. It is accessible from the Settings tab on the Tracktor Dashboard.
Tracktor now supports carrier mapping for dropshipping fulfillment apps such as Dropify or Oberlo.
You would first set the Shopify Carrier Name to Other and then set the Actual Carrier Name to Drop Shipping (Dropify, Oberlo).
Otherwise, you can manually adjust the carrier mapping to fulfill your needs for however your fulfillment process works. Please contact our support team if you have any issues configuring your orders on your store.
Hide carrier information for your orders
To hide information regarding which shipping carriers are being used with your order, you can turn off this setting on the Tracktor dashboard within the Configuration Options section of the Tracking Page Editor tab:
You can also display a map of the destination address instead of the order's current location. For example, customers will not see a map displaying a location in China but instead, their home address.
Hide shipping details for your orders
Often times, the shipping details for your customers' orders will reveal information such as the origin country of the package. To hide this information, you can use the Blacklist Routing feature from the Tracking Page Editor tab:
For example, entering China into the Locations section will have any shipping details mentioning a location in China to be replaced with the message entered into the Replacement Message section.
Below is an example of how an order would display while utilizing the two features above:
On the left side is how the order information would come through without any adjustments made to the carrier or shipping details. The right side displays how the order would come through if you chose to hide the carrier and shipping details using the methods above.