Frequently Asked Questions

Uploadery is installed, what next?

Time to get excited, you’re ready to assign upload fields to product pages! In order for upload fields to appear on your store, you'll need to assign them to products. If you experience any trouble during the installation process, we will be more than happy to help! Please reach out to our support team: contact@theshoppad.com   

I’m having trouble installing Uploadery, is there an Expert Install Service?

We are more than happy to install Uploadery to your store free of charge :) Please reach out to our support team to get started: contact@theshoppad.com

A customer uploaded a file and purchased the product, now what?

After a customer uploads a file and purchases the product, uploaded files are stored on a secure server and can be downloaded from the orders page on your Shopify account.

How do I setup Uploadery?

First you will need to install the Uploadery code snippet, if you’re experiencing any trouble, we will be more than happy to help.

1) Install Uploadery Code Snippet

2) Create an Uploadery field

3) Assign Uploadery field to page

Does Uploadery work with buy buttons?

Uploadery will only work with the online store sales channel and cannot work with buy buttons. Stay in touch in for any updates.

I need to have a customer upload more than two files to my product page, how do I do this?

If you have a t-shirt business or a similar setup where you need your customers to upload specific multiple images (front, back of shirt etc), you can create multiple upload fields for the product page and create specific labels for each.

For example, if you need a specific image to be printed on the front and back of the product, you can create labels such as “Front Image Upload Here” and “Back Image Upload Here”.

The label field in each upload set allows customers to create specific labels to specify which uploaded file will display on.

Why is there a bunch of text on the cart page after a customer uploads a file?

You can hide the file upload details on the checkout page by prepending the Field Name value with an underscore.

For example, changing "uploadery_1" to "_uploadery_1" will hide the file upload details. Important to note: this will only work if all the spaces are filled in with underscores rather than spaces. For example: "_uploadery_1" instead of "uploadery 1".

Can my customer see the image they uploaded before they add the product to the cart page?

You can display a thumbnail image preview on the product page to ensure customers uploaded the correct file. Displaying a thumbnail image in the cart is a great way to assure your customers that they have uploaded the file correctly, and that you will receive it once they purchase the item. Follow the directions here to get started.

Why is there a delay with my Uploadery field when I open the product page?

By default, Shopify apps load after the page is generated. If you'd like to decrease the time it takes to load the app, follow the instructions here.

I need to upload more than 50 files, is this possible?

Multiple uploads is something that’s on our roadmap, please stay in touch for any updates.

Does Uploadery work with Adobe Creative SDK?

We will be adding some integration with Uploadery and Adobe Creative SDK with our next update and I will be sure to send you an email when the feature is live.

Can my customers upload a file on the cart page?

At the moment, customers can only upload files on the product pages. Continue to check to see if anything changes.

Can I see an example of what Uploadery looks like on a product page?

You can see what Uploadery looks like in action by checking out this store: https://shoeworld-4.myshopify.com/products/uploadery

I want the Uploadery to display on all of my products.

You can select “vendor” when you assign the upload field to a product. Just make sure all your products have the same vendor.

Why is the upload file not getting saved in the order?

Possibility 1:

There may be an issue with the placement of the install code snippet. In order for the app to store upload files, the snippet needs to placed with the <form>. Refer to this article for more information on how to properly install the code snippet.

Possibility 2:

In some cases, themes don't display upload files in the cart by default. Follow the instructions in this article to display them in the cart.

Possibility 3:

If your theme uses an AJAX cart, which is a type of cart that doesn’t make your page reload, the uploaded files from your customers may not be stored on the order form. As all themes are different, we suggest you contact your theme's developer to see if there's a way to disable the AJAX cart.

Possibility 4:

If you have multiple upload fields with the same Field Name, they may override each other. 

Does Uploadery work with Quickview?

Unfortunately, Quickview does not support third party apps so you will not be able to use that feature with Uploadery.

Will Uploadery allow me to show customers the product with the uploaded file?

Uploadery will not show you a live preview on a product, but you can set specifications for the file size in the upload field.

There is an app called https://apps.shopify.com/product-personalizer that does allow live previews of images on products.

How can I make sure my customers upload a file?

You can select the “Required” toggle button at the bottom of the Uploadery option set:

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