Frequently Asked Questions

Coin is installed, now what?

Once you've installed Coin, you will need to adjust some settings before the app starts automatically converting prices. Follow the steps here to set this up: Install Coin.

Need some help? We have a fantastic installation service where we will install and set everything up, here's more information regarding what included and how to get started:  Whats Includes with the Coin Expert Install Service and Get Started with the Expert Install Service.

Why is there a delay when loading my Coin options?

By default, Shopify apps load after the page is generated, you can decrease the time it takes to load by following the directions in this doc:  Decrease Coins Load Time

How can I add a currency selector to my store?

Is it possible to add a currency selector to my store

Here are the steps to add a currency selector to your store: 

1. From your Shopify admin, click   Online Store, then click Themes.

2. Find the theme you want to edit, click the  Actions button, then click Edit code.

3. On the left side, under the  Layout heading, click on the theme.liquid file.

4. Copy the following code snippet 

 <div id="coin-container"></div>

5. Locate your theme's header, and paste the code where you think it fits best. Since every theme is different, you may have to experiment to find the right place.

My currency selector looks off, how can I style it?

In some cases, themes can cause the currency to be offset and/or too wide. Here are directions on how to normalize the formatting:  Update Currency Selector Formatting.

Can I link to my store in a specific currency?

Yes, you can display store prices in a specific currency by defining a URL parameter, here's how to set this up:  Link Your Store to a Specific currency.

Why do the prices revert to my specific currency upon checkout?

Since Shopify does not allow any edits to be made at checkout, Coin is unable to convert currencies at the checkout page. 

Are customers able to checkout with their currency?

At this time, Shopify does not allow stores to check out in multiple currencies and they do not allow developers to add code or change the checkout section of Shopify, so you must check out in your home currency.

How can I reduce the confusion among customers regarding the currency conversion?

The Coin app will automatically convert all prices to a user's local currency, however, once your shoppers hit check out, all monetary amounts will be shown in your store's base currency. You can add an informative message to the cart page to reduce any confusion, here's more info on how to set this up:  Inform Customers About the Currency Conversion.

Why is everything displaying in strange prices?

Coin may display in strange prices if there are conflicts, you will need to remove any conflicting currency converter apps. In some cases, some theme already has them built in, you can disable them within your theme's settings. It's best to contact our support team for information on how to go about uninstalling their app:  contact@theshoppad.com.

Coin is not automatically converting the prices, what's wrong?

A couple of issues that could cause any trouble with Coin's functionality would be not properly installing the app, other currency conversion apps or features installed on your store or theme. Finally, if you're running any VPN services on your device, that may also affect the Coin currency conversion feature as well. You can reach out to our support team with any concerns or questions:  contact@theshoppad.com.

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