Steps for uninstalling Tracktor

We are sorry to see you go but before you uninstall our Tracktor app, there are a couple of steps that you must do in order to have a smooth transition without Tracktor.

1. Remove Tracktor from your store's navigation.

1. Starting from your Shopify admin dashboard, click on Online Store in the left sidebar, then head into the Navigation page.

2. Locate the menu item that contains the text /apps/tracktor/

3. You can either delete the menu item (by clicking on the trash can icon) or adjust the link in the menu item (by clicking on Edit) to a different page. 

4. Save changes. 


2. Redirect customers away from Tracktor's tracking page after uninstalling.

You can follow this article here so that customers won't see a 404 error when viewing Tracktor's tracking page.


3. Remove Tracktor's tracking links from your Shopify email templates. 

If you have followed this article in the early stages of installing our app (Help Customers Track Orders), then you will want to retrace your steps. Our app does not automatically add code to your Shopify email templates, so if you did not follow these instructions, then you can ignore the following steps.

If you have requested our Expert Install Service in the past, we have added tracking links into your Order Confirmation and Shipping Confirmation emails.

1. Go to your Shopify admin dashboard, click on Settings, then on Notifications.

2. Open the email template from the list below that you have added the tracking link to.

3. Do a search using the keyboard shortcuts (ctrl F or ⌘ F) for the phrase Track your order.

4. Copy the code snippet below:

<td class="button__cell"><a href="{{ order_status_url }}" class="button__text">View your order</a></td>

5. Highlight this section of code.

6. Paste the code snippet you copied there.

7.  Do a search using the keyboard shortcuts (ctrl F or ⌘ F) for the phrase View your orderThere will be two spots that have this phrase. Replace both of those spots of text with Visit our store.

8. In both of those spots, there will be a bit of code next to them that says  {{ order_status_url }}. Copy the code snippet below and replace that code by pasting our previously copied code, as seen below.

{{ shop.url }}

9. Save changes.

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