Troubleshooting
Fix common Tracktor problems: missing tracking numbers, duplicate shipping emails, order alerts, past orders, tracking number changes and uninstalling.
Order Alerts: Troubleshooting StatusesLearn what Tracktor shipping alerts such as Shipping Exception mean, and how to sort orders by alert in the dashboard to resolve delivery issues.
Fulfilling an order with multiple tracking numbersAdd more than one tracking number to a Shopify order fulfilled by several suppliers so Tracktor shows every package on the tracking page.
Why are my customers receiving two shipping emails?Find out why customers get two shipping emails when the Tracking URL feature is on, why nothing is broken, and how the second email comes about.
The fulfillment doesn't have a tracking number associated with itFix the error that a fulfillment has no tracking number by fulfilling the order in Shopify with a carrier and tracking number for Tracktor.
Replacing an order's old tracking number with a new tracking numberSwap an order's old tracking number for a new one from your supplier in Shopify so Tracktor shows the updated tracking information.
Why are my past orders not showing in the Tracktor dashboard?Find out why only your latest 100 orders appear in the Tracktor dashboard after install, and how customers can still track older orders.
Uninstalling TracktorWhat to do when leaving Tracktor: steps to prepare your store, uninstall and cancel billing, and redirect the old tracking page URL.
Development Store/Affiliate Store PlansUnderstand how Tracktor works on Shopify development and affiliate stores, and what to do when the free Affiliate plan warning appears.