Get started with Tracktor

Welcome to the Tracktor app!

Tracktor can add a page to your Shopify store where customers can track the shipping status of their orders.

What to expect with Tracktor

The tracking form that you can add to your Shopify store (which you can do by following this  help article) will look like this:

After a customer inputs their information and clicks on Track, they'll be able to see the shipping status of their order:

Tracktor Dashboard

Custom Order Status

The first setting that you can adjust is adding Custom Order Status. This help article will go over how to add them and set them to your orders: Click here!

Layout Options

The Display Format will allow you to choose a display layout for the Tracktor form. It can either be displayed in a Vertical format (which is recommended when utilizing Custom Order Status), or in a Horizontal format, which is how the example image displays the the tracking information above.

You can adjust the maximum width that the Tracktor form will take up on the page.

Branding

The Theme Style will let you configure the look of your Tracktor form that is best able to complement your theme. If your theme has a lighter background, it would be best to select Light. If your theme has a darker look, you would select Dark

You can choose the color of your Tracktor progress bar by click on the colored box to reveal the available colors, or you can utilize your own color hex value. 

Display Options

You may choose to display the order's carrier information i.e. a link to the carrier's website and their contact number, the tracking number for the order, and the order's content

With the Routing Details feature, you can blacklist the countries you select from the list and have the input message display in its place.

Tracking Notifications

With this feature toggled on, your customers will now receive email status notifications for their orders. This feature requires the Tracktor Business PlanClick here to learn more about the different price plans


To access all of the additional features Tracktor has to offer, you can click on the Actions button at the top of the screen: 

  • Usage: Check to see how many times your store's Tracktor page is being used.
  • Translate: Translate or adjust the text and phrases that appear on your Tracktor page.
  • Carrier Mapping: Add support for a carrier not available with Shopify's fulfillment system. Learn all about it by clicking here.
  • Upgrade: Change your Tracktor price plan to suit your store's order lookup volume. Learn all about it by clicking here.  
  • Advanced Options: Use custom code to style the look of your Tracktor page. 

For assistance, you can check out our Tracktor help documents or contact our Customer Success team from the top of your Tracktor app dashboard:

Once your Tracktor form page is setup and your orders are configured, your customers will be able to easily check the status of their orders straight from your Shopify store! *High Five*

Still need help? Contact Us Contact Us