Get started with Tracktor
Welcome to the Tracktor app!
Tracktor can add a page to your Shopify store where customers can track the shipping status of their orders. This article will go over what the app can do, as well as all of the different configuration settings available from the Tracktor dashboard.
Check out these different tabs of the Tracktor app to learn what features they have to offer:
What to expect with Tracktor
The tracking page that you can add to your Shopify store following the steps in this help article will look similar to the image below. This may vary depending on your theme styles.
After a customer inputs their information and clicks on Track, they'll be able to see the shipping status of their order.
You will see some notification cards here with some helpful tips to get started using the app. You can always remove them from your dashboard by clicking on the X button on the right-hand side.
Orders & Lookups, Shipments & Orders, and Usage per Billing Period Charts
The Orders & Lookups chart displays the amount of times that your customers are tracking their order's shipping status on your store and how many orders you have per day.
The Shipments & Orders chart displays the number of shipments that your store has sent over a period of time.
The Usage per Billing Period chart displays how many orders you have had per each billing period.
You can change the data's range of dates by clicking on Last X Days, located on the top left corner above the Orders chart. You can change the range of dates by the last 30 days, 60 days, and 90 days.
Status & Alerts
Status shows the number of orders that are currently set as these following statuses. If you choose to create Custom Order Statuses your custom order status will be displayed as an official status in this table. Order Alerts show the number of orders that currently have tracking or delivery issues. This table is a helpful way of knowing which orders need to be addressed.
By clicking on View button (with a world icon), next to the Status chart, you will find the Map feature. This will be explain further in detail below under the Map section.
The Reports tab allows you to view your Fulfillments, Orders, and Analytics.
The Fulfillments report displays the tracking number, carrier name, order's status, order ID, the date when the order was fulfilled, delivery date, and any alerts (you can learn about alerts here).
The Orders report displays the order ID, customer, order date, order's total cost, order's status, any alerts (you can learn about alerts here), and the tracking number(s) associated with the order.
You can click on the order number (i.e. #1001) under ID to open a new tab to the Admin Orders page. Clicking the Track button will display the tracking information of a specific order.
You can update orders' statuses by clicking on the checkboxes to the left of each individual order or selecting the checkbox next to Showing 50 orders. Then, you can click Update Status to update the selected orders' statuses.
The Analytics report displays helpful statistics in analyzing your shipping carrier's delivery time and your store's global reach.
Sort your orders by a specific status.
Sort your orders by a specific alert status.
Sort your orders by dates.
Sort your orders by Carrier. Available for Premium Plan and above.
The Map feature displays a world map of where your orders are located throughout the shipping process.
Avg Days to Delivery is the average number of days for the package to go from fulfilled to delivered.
Tracking Page Editor
Preview the Tracking Page
Click the Preview button to see how the tracking page displays with tracking information on your store. This does not display an actual order from your store.
The Layouts section will allow you to choose a display layout for the Tracktor form. Choose between a vertical (left option) or horizontal (right option) layout for the shipping status on your tracking page. You can also choose between the Light or Dark layout. Choose the option that matches your Shopify store's theme.
You can select a style to use for your maps.
You can choose the color of your Tracktor progress bar by clicking on the color picker to reveal the available colors, or you can utilize your own color hex value.
You can adjust the maximum width that the Tracktor form will take up on the page.
To customize the formatting and styling of the tracking page, you can add some custom CSS here:
You may choose to display the order's carrier information (i.e. a link to the carrier's website and their contact number), the current package location or destination address on the map, the tracking number for the order, and the order's content.
You can enable the Product Recommendations feature onto your tracking page. This lets customers see recommended products based on their order while they track their order. You can adjust the product recommendations feature's location on your tracking page.
You can also show the Estimated Delivery Date on your tracking page if this is provided by your shipping carrier.
You can create Custom Order Statuses to inform customers about the progress of their order. This help article will go over how to add them and set them to your orders: Click here! This is available only for Premium plans and above.
With the Blacklist Routing feature, you can blacklist the countries you select from the list or type in a custom location and have the replacement message display in its place. You can prevent tracking information (from a specific country) from displaying.
If you are familiar with HTML code, you can add content above and below the tracking form on your page.
Tracktor has an integration with another app our team created called Mesa. You can create workflows based on a certain action in Tracktor or Shopify and you can test out some of Tracktor's existing templates.
Tracktor also has integrations with these four apps.
Tracktor's API feature is available on Enterprise plans. You can learn more here.
Notifications are already turned on after installing Tracktor. When orders are set to Out for Delivery or Delivered by the shipping carrier, Tracktor will notify your customers using Shopify's shipping templates. The Out for Delivery and Delivery templates can be found in your Shopify store settings under Settings > Notifications.
By turning on the Fulfillment Events' Tracking URL feature, you can automatically change the tracking URL to your Tracktor's tracking page URL throughout your store. This will adjust the links that already exist in your Order Status page, Shipment out for delivery, and Shipment delivered notifications. Click here to learn how to fully utilize this feature.
Providing your Contact Details, you will receive emails related to account notices and scheduled updates to your desired email address.
Need support for a carrier not available through Shopify's fulfillment system? Use Tracktor's Carrier Mapping feature to add support from our list of over 1050 carriers.
Configure the date and time formats used on the tracking form.
If you need to translate the text on the tracking form or simply just adjust the wording of a phrase, you can do so from the Translation Strings section. Learn all about it by clicking here. Translation Language is available for Premium Plan and above.
The Account tab will let you adjust your Tracktor price plan.
For assistance, you can check out the Help tab. From there, you can contact our support team through email, live chat, and phone. You can also use our help documents or take advantage of our complimentary Expert Install Service.
Once your tracking page is setup and your orders are fulfilled, your customers will be able to easily check the status of their orders straight from your Shopify store! 👍