Shopify emails and packing slip templates
Learn why Shopify notification templates skip Infinite Options by default and how our support team updates them so option selections display.
By default, Shopify email notification templates do not display product options created by Infinite Options. To show your customers’ option selections, the notification template must be updated with additional code.
Contact the Support Team (Recommended)
Section titled “Contact the Support Team (Recommended)”We recommend contacting our support team before making changes to your notification templates. Because Shopify’s notification templates can vary between stores and have become more complex over time, we’ll send a collaborator request so we can add the necessary code snippets and ensure your option selections display correctly.
In this section
Order ConfirmationGet Infinite Options selections showing in the Shopify Order Confirmation email, with support adding the needed code to your template.
Packing SlipMake Infinite Options selections print on your Shopify packing slip by having our support team add the code to your packing slip template.
Shipping ConfirmationShow Infinite Options selections in your Shopify Shipping Confirmation email, with our support team updating the template for you.
New OrderGet Infinite Options selections showing in your Shopify New Order notification, with support adding the template code via a collaborator request.
Fulfillment RequestHave Infinite Options selections appear in your Shopify Fulfillment Request template, with support adding the code through a collaborator request.
Abandoned CheckoutHave Infinite Options selections appear in your Shopify Abandoned Checkout email by working with the ShopPad support team on the template code.