Skip to content
Infinite OptionsInfinite Options Docs

Troubleshooting

Start here for Infinite Options troubleshooting. Pick the symptom, such as missing options, required fields or bundling issues, to find a fix.

Not sure where to start? Use the questions below to find the right guide for your situation.

Where are your options missing?

Other common issues

Still not finding what you need? Contact our support team from the Help page in your Infinite Options dashboard and include a link to the product and the name of the option set.

In this section

Add on product is not working as expectedTroubleshoot Infinite Options add-on pricing that charges wrongly or is missing, starting with how it should look in the cart and at checkout.
I saved my changes but the product page looks the same. What's going on?Fix an Infinite Options product page that looks unchanged after saving by doing a hard refresh to clear your browser's cached copy of the page.
Troubleshoot Product Bundling on Legacy PlansTroubleshoot legacy Product Bundling issues in Infinite Options for stores that have not switched to Native Bundling, with common fixes.
My Required Field Isn't WorkingFix an Infinite Options required field that customers can skip, including cases from quick view, collection pages and quick add buttons.
Conditional logic isn't workingFind why Infinite Options fields are not showing or hiding as expected, with planning tips and checks for common Conditional Logic mistakes.
Is the app turned on for my theme?Check that the Infinite Options app embed is toggled on for your theme, since installing from the App Store does not place fields on the page.
Add to Cart and Shop Pay Not DisplayingLearn why Add to Cart and Shop Pay buttons stay hidden until required options are filled when Infinite Options Native Bundling is on.
My options are not showingWork through the common reasons Infinite Options fields do not appear on a product page, from assignment rules to the theme app embed.
Options are not showing on the backendTroubleshoot Infinite Options selections missing from orders in Shopify admin, from a disabled app embed to theme and cart issues, step by step.
Options are showing on desktop and not mobileFix Infinite Options fields that show on desktop but not mobile, which is usually caused by when the app script loads on the page.
Theme options visible in the editor but not showing on the storefrontFix Infinite Options fields that show in the theme editor but not on your live product page, such as channel availability and template setup.
Finding Options on the admin sideFind Infinite Options selections in Shopify admin, where they appear as line item properties under the product title on each order.
Quick Shop FeatureFix Infinite Options selections missing from orders when customers add to cart through a theme's Quick Shop or Quick View feature.
Performance and OptimizationInfinite Options guides on store speed and display polish, including script loading behavior and showing option data on customer accounts.
Why are option selections labeled "infinite_options_1" or "_1_io_duplicate"?Change the infinite_options_1 placeholder name on orders by editing the Label on Cart setting, so order details show a clear property name.
Display option selections in the cart pageShow Infinite Options selections on the cart page by editing theme code, so shoppers can confirm their choices before they check out.
Dashboard terms explainedGlossary of Infinite Options dashboard terms, such as Option Set, Label on Product and Label on Cart, and what each one controls.
Resolving "Cannot Find Variant" ErrorResolve the Cannot Find Variant error in Infinite Options by making the add-on product active and available in the Online Store sales channel.
How to disable Infinite OptionsTemporarily turn off Infinite Options on your theme without uninstalling, useful for testing changes or hiding custom fields for a while.
Cancel your SubscriptionCancel your Infinite Options subscription by uninstalling the app from Shopify Settings so no new subscription charges are billed to you.