FAQs & How-tos

Is Shopify Translate and Adapt Compatible with Infinite Options?Learn why Shopify Translate and Adapt cannot translate Infinite Options fields, which live inside the app, and what other translation routes exist.

Is Shopify Bundles compatible with Infinite Options?Find out why Shopify Bundles does not work with Infinite Options, since it strips line item properties from the order data in Shopify admin.

Can Infinite Options calculate prices based on measurements?Learn what Infinite Options can do with measurements, such as fixed prices for size ranges, flat fees and custom sizes, and where it cannot calculate.

Can Infinite Options display options on Shopify draft orders?Learn why Infinite Options selections do not show on Shopify draft orders, since Shopify lacks line item property support there, and what to do.

Can Infinite Options connect to other apps or APIs?Understand why Infinite Options has no direct API connections and how option data saved as line item properties can reach other apps through Shopify.

How can I export Infinite Options data?Learn why Shopify's CSV order export leaves out Infinite Options selections, since they are line item properties, and what you can do instead.

Can the Shop app display options?Check whether the Shop app and Shop sales channel can show Infinite Options fields, and what happens to option selections on orders placed there.

Can I copy option sets to another Shopify store?Find out whether Infinite Options can copy option sets between Shopify stores and how to ask the support team to move them for you.

How do I create more than 100 variants?Learn how Infinite Options helps work around Shopify's 100 variant limit with unlimited options, and why a third-party app cannot add real variants.

How was the live product customizer (Raglan Shirt demo) built with Infinite Options?See how the Raglan Shirt live product customizer demo combines Infinite Options with custom code built on the Events API, and what it requires.

I accidentally deleted an option from an order. Can I restore it?Find where the original Infinite Options selections can still be seen if an option was removed from a Shopify order, since admin cannot restore it.

Why doesn't my product count update after I change how it's assigned?Fix a stale product count in Infinite Options Assign to products after you change a tag or handle in Shopify, by using the Resync link.

Why is my swatch pre-selected?Learn why the first Infinite Options swatch is pre-selected on page load, since swatches act like radio buttons, and what your alternatives are.

Do I need to remove code when uninstalling?Find out whether you need to clean up theme code after uninstalling Infinite Options, and why leftover snippets are inactive and harmless.

I reinstalled Infinite Options. Can my option sets be restored?Learn how to get your previous Infinite Options option sets back after reinstalling the app, and what to send the support team to restore them.

Can Infinite Options display on a draft product?Find out why Infinite Options fields do not appear on Shopify products in Draft status and how to preview your options before publishing the product.

Supported Sales ChannelsQuick reference table of which Shopify sales channels work with Infinite Options, which is the Online Store only, and which channels do not.

Will my options automatically transfer in Shopify Collective?Find out why Infinite Options do not carry over in Shopify Collective and what retailers importing your products must set up on their own stores.

Where do my options appear?See every place Infinite Options selections show up after checkout, such as order details and emails, and the places where they do not appear.

Why isn't my option set saving?Fix Infinite Options changes that will not stick. The editor does not auto-save, so learn when to click Save and what else to check.